How to Cancel Amazon Prime

Amazon Prime auto-renews annually or monthly until you cancel. Amazon Prime cancellation is legally required to be one page deep, but the navigation has historically buried it under multiple confirm screens. In 2024, the FTC sued Amazon over these dark patterns and Amazon committed to simpler flows — but the page still takes some hunting. This guide walks through the cancellation on web and in the mobile app, including the partial refund you may be entitled to if you haven't used Prime benefits since the most recent billing date. It also covers what happens to Prime Video, Prime Music, Prime Reading, and Whole Foods discounts after cancellation.

1. 1
   Sign in to Amazon on the web

   Go to amazon.com in a browser. Sign in to the account that has the Prime membership. If your household has multiple Amazon accounts, make sure you're in the right one — Prime is tied to the account, not the email.
2. 2
   Open your Prime membership page

   Hover over Accounts & Lists in the top-right and click Prime Membership. Or go directly to amazon.com/mc. The page shows your renewal date, billing details, and a sidebar of management options.
3. 3
   Start the cancellation flow

   On the right sidebar, click Manage membership → Update, cancel and more. Then click End membership. Amazon will show a series of pages trying to retain you with offers or pauses — keep clicking the option that ends the membership (not Remind me later or Pause membership).
4. 4
   Confirm cancellation

   On the final page, choose End Now (immediate cancellation, with potential refund if eligible) or End on [date] (cancel at the end of your current billing period). Click the final confirm button. You'll receive a confirmation email.
5. 5
   Cancel from the mobile app instead

   Open the Amazon Shopping app. Tap the menu (☰) in the bottom-right, then Your Account → Prime Membership. Tap Manage membership → End membership and benefits. The flow mirrors web — keep tapping options that lead to cancellation.
6. 6
   Check refund eligibility

   If you haven't used any Prime benefits since the most recent renewal (no Prime shipping, no Prime Video views, no Prime Music streaming, no Kindle Prime Reading borrows), you're entitled to a full refund of the most recent payment. Partial refunds may also apply for limited use — Amazon decides at the time of cancellation.
7. 7
   Request a refund if cancellation didn't offer one

   If the cancellation page didn't show a refund option but you believe you're eligible, contact Amazon Customer Service via the Help menu → Contact Us → Prime or Something else. Request a refund and cite that you haven't used Prime benefits since renewal.
8. 8
   Verify cancellation in your account

   Return to amazon.com/mc. The page should say "Your membership ends on [date]" and no longer show "renews on." If it still shows a renewal date, repeat steps 3–4 — the cancellation may not have gone through.
9. 9
   Remove saved payment methods (optional)

   Go to Accounts & Lists → Your Payments. Remove credit cards or bank accounts you no longer want Amazon to retain. Prime cancellation alone doesn't delete payment methods.
10. 10
    Understand what you lose immediately

    Once your Prime membership ends, you lose: free 2-day or 1-day shipping, Prime Video access, Prime Music access, Prime Reading borrows, Whole Foods 10% discount, Prime Gaming benefits, and exclusive Prime Day deals. Amazon items already in transit ship under the Prime contract you had at purchase.